Education
What types of business data may have value?
Not every record matters, and not every record is eligible for use. But across six broad categories, established organizations accumulate an operational record that is difficult to reproduce from anywhere else.
Communications
- Email archives
- Slack history
- Microsoft Teams history
- Customer support conversations
Business operations
- Workflows
- Projects and tasks
- SOPs
- Internal procedures
- Process documentation
Customer interactions
- Support questions
- Service requests
- Sales conversations
- CRM activity history
Technical knowledge
- Documentation
- Engineering records
- Product documentation
- Troubleshooting knowledge
Business documents
- Reports
- Presentations
- Spreadsheets
- Proposals
- Manuals
- Contracts
Structured systems
- CRM
- ERP
- Ticketing
- Project management
- Operational databases
Structure matters
Structured data is usually easier to evaluate.
High structure
CRM, ERP, ticketing, database records, inventory systems, transaction history, project management.
Moderate structure
Email, documents, Slack, Microsoft Teams.
Low structure
Scanned documents, images, poorly organized archives.
Organizations running multiple structured systems of record typically receive a higher Data Readiness Score, because their history can be reviewed and prepared far more predictably than data spread across disconnected archives.